Product Manager User guides

01

First installation and sign-in

1. Register or sign in on the website with email verification, then download Product Manager for your operating system from the download page. A purchase is not required to download it. Current desktop releases support macOS Apple Silicon and Windows x64.
2. Install and open the app following the downloaded installer's instructions. If it was downloaded as an archive, extract the entire archive first.
3. Select Sign in to SEOHA at the upper right, then Sign in with email. Complete the security check and email verification in the separate verification window.
4. Return to the app and check the signed-in email address. Website and app sign-in are separate, so the app requires its own verification even when already signed in on the website.

02

Checking product access

1. Current versions differ by product. Check the latest versions on the product cards and in the release notes, update Graphics Deck, Search Deck and the shared SEOHA Bridge separately, then restart Premiere.
2. Sign in to the app with the email address granted access, then check the permitted products in the account screen at the upper right. No separate activation code is required.

• Caption Check is free, and SEOHA Bridge is a shared component. Personal MOGRT and sound-effect libraries are not separately supplied materials included with account access.

03

Installing the products needed

1. Quit Premiere Pro and any Graphics Deck or Search Deck app being replaced. Do not reopen a program while it is being installed.
2. Install SEOHA Bridge under Shared plugins. This connection plugin is shared by Graphics Deck and Search Deck and only needs to be installed once.
3. Click Install for each product you need: Graphics Deck, Search Deck, SEOHA Caption Check, or Range Cut. Check each product's completion status.
4. After installation, restart Premiere Pro and open a project and sequence. Launch Graphics Deck and Search Deck as separate apps; open Caption Check and Range Cut from Premiere's Extensions menu.

• The current empty-library releases do not include personal MOGRTs or sound effects. Add the materials to be used in each app.
• Mac apps are registered as applications when installed or opened. If the system Applications folder is not writable, the user Applications location is retained; administrator access is not requested automatically.
• Bridge is a separate shared product, not an internal component of Graphics Deck. Updating Graphics Deck alone does not mean that Bridge was replaced too.
• Use Tab to focus a product card, then press Enter or Space to open its details. Opening details does not start installation.

04

Product updates and app updates

Updating Product Manager itself is separate from updating each product. If an older manager cannot obtain the latest installer in the app, install the latest Product Manager from the official download page. Do not delete your existing user libraries.

Update on a product card

Updates that product. Graphics Deck and Search Deck are closed just before installation; if unresponsive, only the affected app is force-quit. Replacement stops if closure cannot be confirmed. Quit Premiere manually before replacing Bridge or Caption Check.

App updates → Check for updates

Check for a new version of Product Manager itself. Running the installer closes Graphics Deck and Search Deck before replacing and reopening Product Manager. Premiere is not force-quit. Accounts signed in with email verification can use the official download page regardless of purchase status.

In-app update notifications

Checks at app startup and every 30 minutes while running. View details in the notification opens only the Updates screen; it does not automatically install or close apps. A release dismissed with Later is not repeatedly announced.

Arrow beside the Install button

Opens Reinstall components, Product information, and Uninstall. For a temporary connection delay, restart the app and Premiere first; use Reinstall when installation damage is confirmed.

05

Opening and quitting from the tray or menu bar

Use the Product Manager icon in the macOS menu bar or the Windows notification area beside the clock. If the Windows icon is hidden, check the hidden-icons list.

Open / Quit Graphics Deck or Search Deck

Opens or quits each desktop app. Hiding a window and quitting an app are different operations.

Reset position

Returns a floating window that has moved off-screen to its default position. If Graphics Deck's magnetic alignment is enabled, turn it off first.

Quit Product Manager

Use Quit in the menu to stop the resident app as well. Closing only the main window may leave the background app running.

06

Sign-in and installation troubleshooting

No download access

Check that the email approved for access matches the email shown in the app. Sign in again if the session has expired. A shared installation link from another account does not grant access.

macOS asks for the login keychain password

This is the login keychain password for the current Mac user account. It is usually the password used to unlock the Mac, but may differ if changed separately. It is not an SEOHA email verification code or website password.

Cannot connect to the update server

Check the internet connection and app sign-in status, then try again. If it still fails, send support the app version, operating system, time of occurrence, and error message. Do not disable security software entirely.

Cannot uninstall Bridge

Removal is restricted while Graphics Deck or Search Deck, which use Bridge, are installed. Uninstall the dependent apps first, then check again.